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Director

Dr. Sorin CACE


Scientific committee:

PhD, Professor Catalin ZAMFIR, Romanian Academy Member

PhD, Professor Asher BEN-ARIEH, Director of Haruv Institute, Ierusalim, Israel

PhD, Professor Gary B. MELTON, University of Colorado, Denver, USA

PhD, Professor John LUTZKER, Georgia State University, Atlanta, USA

PhD, Professor Michael J. PALMIOTTO, Wichita State University, Kansas, USA

PhD, Professor Jill KORBIN, Case Western Reserve University, Cleveland, USA

Professor Keith HALEY, Tiffin University, Ohio, USA

PhD, Professor Jimmy TAYLOR, Ohio University, Zanesville, Ohio, USA

PhD, Professor Andrea WIGFIELD, University of Leeds, Leeds, United Kingdom

PhD, Professor Elizabeth ECKERMANN, Deakin University, Victoria, Australia

PhD, Professor Renwu TANG, Dean of School of Management, Dean of Academy of Government at Beijing Normal University, Beijing, China

PhD, Professor Amitabh KUNDU, Jawaharlal Nehru University, New Delhi , India

PhD, Professor Claude MARTIN, Scientific Director of CNRS, Rennes University, France

PhD, Professor Munyae M. MULINGE, United States International University (USIU), Nairobi, Kenya

PhD, Professor Manuel Antonio GARRETON, Chile University, Santiago de Chile, Chile

PhD, Professor Renata FRANC, Social Science Institute "Ivo Pilar", Zagreb, Croatia

PhD, Professor Asun LLENA BERNE, University of Barcelona, Barcelona, Spain

PhD, Professor Nawab Ali KHAN, Saman bin Abduaziz University, Al Kharj, Kingdom of Saudi Arabia

PhD, Professor Nicolae SALI, "Universitatea Libera Internationala din Moldova", Chisinau, Moldova

PhD, Professor Mihaela TOMIŢĂ, "Universitatea de Vest", Timisoara

PhD, Professor Valeriu IOAN-FRANC, Director Adjunct al Institutului National de Cercetari Economice

PhD, Professor Corina CACE, The Bucharest University of Economic Studies

PhD, Professor Mircea ALEXIU, "Universitatea de Vest", Timisoara

PhD, Professor Stefan COJOCARU, "Alexandru Ioan Cuza" University, Iasi


ISSN

Print: 1582-8344

Electronic: 2247-6571


Articles:
WORKFORCE COST EFFECTS ON PRODUCTIVITY, QUALITY AND SATISFACTION IN ORGANISATIONS
Andries J. du PLESSIS, Pieter S. NEL, Josefino SAN DIEGO
CONSUMPTION, CONSUMER CULTURE AND CONSUMER SOCIETY
Aytekin FIRAT, Kemal Y. KUTUCUOGLU, Isil ARIKAN SALTIK, Ozgur TUNCEL


COMPARISON OF THE ADOPTION OF KNOWLEDGE MANAGEMENT SYSTEMS AMONG THE EMPLOYEES OF A TURKISH MUNICIPALITY

Abstract
The public-administration sector provides rich information to public servants. Therefore the importance of the improved management of knowledge through the use of Knowledge Management Systems has enormously increased in order to solve employees’ tasks and deliver services to citizens effectively while facilitating decision-making capabilities. Furthermore, an organization’s wide adoption of Knowledge Management becomes important in order to obtain higher benefits. This study aims to descriptively identify the difference between the back-office and front-office employees’ adoption of a socio-technical knowledge management system in a municipality setting. Adoption process is comprehensively considered by including its antecedents and consequences. Subsequently the developed seven-point Likert scale survey was conducted in a Turkish municipality and the responses were evaluated descriptively. The results showed that decision environment and decision tasks are quite simple for both groups, although they are more complex for front-office staff than for the back-office staff. However, front-office staff are observed to use the system less than back-office staff and consequently achieve less benefit. Finally, the paper was concluded with further implications for research and practice.
Keywords
knowledge management systems, survey, descriptive study, adoption, effectiveness, back-office, front-office

Author
M. Kursad OZLEN
International Burch University, Francuske Revolucije bb, Ilidza, 71000 Sarajevo, Bosnia and Hezegovina. E-mail: kursadozlen@yahoo.com

How to cite
Ozlen, K. (2013). COMPARISON OF THE ADOPTION OF KNOWLEDGE MANAGEMENT SYSTEMS AMONG THE EMPLOYEES OF A TURKISH MUNICIPALITY, Journal of Community Positive Practices, Nr. 1/2013, 112-129


Acknowledgement for editing contribution to Grace OGILBY, Carleton College, Northfield, MN, USA


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